I sit here eating the yummy new Trader Joe’s cereal…

Finding this at TJ’s this morning brightened my day, after a particularly frustrating trip to the Big Box Craft Store. The BBCS’s are a necessary evil. As much as I believe in shopping small and local, the quilt shops simply don’t have the assortment of interfacing, canvas, elastic and other random supplies that I need. And they certainly don’t have them for 40-50% off. When I’m buying 15 yards of Pellon SF-101, at $3.49 a yard, it sure helps to have that 50% off coupon. No matter how much I like the local quilt shops, saving $25 is a huge deal to me right now. Yes, yes I know buying online is a great alternative, especially if I’m buying in bulk or looking for modern designer fabric that my local quilt shops don’t have… but the problem is that no one online store has everything I need so I end up paying shipping multiple times. Some stores have reasonable shipping (or even cheap shipping!) but it still adds up when you are paying $3 here, $5 there, $8 there, etc. Plus, Laura (my awesome sis-in-law) came over and wanted to make a messenger bag and I’m working on bag patterns, so I needed the interfacing and didn’t want to wait a week for it to ship from California… and I had coupons…
So we braved the cutting counter last Saturday. The line was quick, but we got someone who didn’t know what any of the interfacing was even though I gave her the numbers on the bolt and told her which shelf it was on. At my BBCS they have the interfacing behind the counter. As many times as I BEG to just go back there and select what I want, they won’t let me and I’m stuck describing what fusible fleece is and explaining why it’s not the same as thermolam and why can’t you just find the one I asked for?? UGH. So she found the SF-101 eventually, but couldn’t find me a lightweight non-woven. I don’t know what it’s called because I don’t normally buy it. So I dared to ask for a couple to compare – knowing that it is normally accompanied by significant sighing and eye rolling from behind the counter. So we got the SF101 and moved on.
This stuff was totally defective. The glue dots were raised much more than usual. It felt like sandpaper. I know sometimes Pellon manufacturing is a bit wonky – the fusible fleece different almost every time I buy it, so I thought it would be OK. I tried pre-shrinking as per the instructions and let it hang to dry, and well… the glue dots all fell off! It looked like I spilled salt all over the counter! So, this morning I drove the 20 minutes BACK to the store and asked to exchange it. The girl didn’t understand what I meant by “glue dots” and repeatedly told me she didn’t understand what was wrong with it. She called over a manager and made it very clear she didn’t believe me (why would I lie?). I use this stuff every day and I know what I’m talking about. I even brought a sample from an old batch to show them what it should be like. She opened a new bolt to compare, and the new bolt was just like my little sample and nothing like the defective one. She grilled me about washing it – I showed her the pre-shrink directions on the instructions on the bolt and she just sighed more and looked at me like I was a criminal or something. She called over her manager and he told me that he was in a “good mood” so she could take care of me. Wow, gee, thanks. I’m only trying to exchange 5 yards of SF-101 for…. drumroll… 5 yards of SF-101! So I must absolutely be treated like I’m lying, or stealing, or just completely crazy, right? Of course. So cutting counter lady, I know you don’t like your job, but I was the first customer of the day. I even brought an example to show you what the problem was. You made it much more difficult than it had to be.
At least at checkout I was greeted by my favorite employee at the store. She must be a manager or something because she usually has a walkie on and she knows what she is doing. She is like the only nice person who works there, and she is always helpful – AND she let me apply my coupon to the new 5 yards! (Cutting counter lady wouldn’t let me, because I had originally bought 5 yards and 1 inch… it was the end of the bolt.) I must find out her name and write a letter to corporate because she is worth more than all of the other employees put together. Do you think maybe if they paid more than minimum wage they would get someone who knew something about sewing or at least about the products they sell? Maybe in a perfect world… I get that no one wants that job – standing on concrete for 8 hours, dealing with crazed shoppers. But it’s a craft store, generally people are in there to buy FUN things… do you really have to be rude to the first customer who is there at 10am? A good employee would be *concerned* that this happened, take down the info and offer to let someone know so they can alert Pellon, and apologize for the inconvenience. This store definitely has the worst customer service experience of all of the big box stores that I shop at, and the other stores’ employees probably aren’t getting amazing salaries, either. Something is making the difference and I wonder what it is?
So I’m off to pre-wash my interfacing, the same way I did before and have always done, and I bet the glue won’t fall off this time! Then I’m continuing with writing my patterns. The Sammy Bag is about 20% complete, and the Zip Hipster will follow along shortly. Not sure what I’ll do with them yet – An Etsy store wouldn’t be my first choice, but it’s fast and easy. I better get them written first…
Filed under: Sewing